Job summary

Greetings from Andromeda Sales and Distribution Pvt Ltd

We have immediate openings in our company for Customer Service Executive with the leading Financial Firm based in Mumbai.

Principal Responsibilities

• Understanding the products and services provided by the company

• Respond promptly and professionally to customer inquiries via email/call/ticketing tools

• Establish and maintain good rapport with customers by using positive language and interactive communication

• Provide accurate and complete information to customers

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Ability to explain complex concepts in a clearer and simpler manner to customers

• Excellent command over written and verbal English language

• Keep track of customer interactions

• Take the extra mile to engage customers

Job Requirements

• Proven customer support experience. Freshers can apply too

• Strong call handling skills and active listening

• Familiar with CRM systems and practices

• Excellent communication and presentation skills

• Ability to multi-task, prioritize, and manage time effectively

• Ability to adapt/respond to different types of customers

• Languages known - English & Hindi (Tamil, Marathi will give a value addition)

APPLY NOW